Shipping & Delivery

At Softiehkonline, we aim to provide a smooth and efficient shipping experience. Please review our shipping and delivery policies below to understand how we handle your orders.

1. Shipping Rates:

• Free Shipping: Enjoy free standard shipping on all orders over $35.
• Flat Shipping Fee: For orders under $35, a shipping fee of $6.99 will apply.

2. Order Processing Time:

• All orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.

3. Delivery Times:

• Local Orders (Hong Kong): Delivery typically takes 3-5 business days.
• International Orders: Delivery times vary by location but generally range from 7-14 business days.

4. Order Tracking:

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to monitor your shipment's progress.

5. Shipping Locations:

We are pleased to offer shipping to a variety of locations worldwide. However, please be aware that shipping times and availability may vary based on your destination.

6. Customs and Duties:

For international orders, customs duties and taxes may be applicable. These charges are not included in our shipping fees and are the responsibility of the customer. We recommend checking with your local customs office for more information on potential fees.

7. Delayed Deliveries:

While we strive to ensure timely delivery, unforeseen circumstances such as weather delays, customs processing, or courier issues may cause delays. We will do our best to keep you informed of any significant delays affecting your order.

8. Contact Us:

If you have any questions regarding shipping and delivery or need assistance with your order, please feel free to contact us:

• Email:@softiehkonline.com
• Phone: +852 2722 5177
• Address: G/Fl, 115 Wing Lok Street, Sheung Wan, Hong Kong