Privacy Policy

At Softiehkonline, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit or shop from our store.

1. Information We Collect:

• Personal Information: When you place an order, create an account, or contact us, we collect personal details such as your name, email address, phone number, billing and shipping addresses, and payment details.
• Automatically Collected Information: We may collect certain information automatically, such as your IP address, browser type, device information, and browsing activity, when you visit our website.

2. How We Use Your Information:

• To process and fulfill your orders, including shipping and handling payments.
• To communicate with you regarding your order, including order confirmations and shipping updates.
• To send promotional materials, special offers, and marketing communications (if you have opted in to receive them).
• To improve our website and provide a better shopping experience.

3. Sharing Your Information:

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties who assist with:

• Order Fulfillment: Shipping providers and payment processors.
• Marketing and Communication: Third-party services that help us manage email marketing campaigns.
• Legal Obligations: We may disclose your personal information if required to comply with legal obligations or in response to lawful requests from authorities.

4. Data Security:

We use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

5. Cookies:

Our website uses cookies to enhance your shopping experience. Cookies are small text files stored on your device that help us understand how users interact with our site. You can control or disable cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

6. Your Rights:

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of receiving marketing communications.
• Request that we stop processing your data in certain circumstances.

To exercise any of these rights, please contact us via the contact information provided below.

7. Shipping Policy:

• We offer free shipping on all orders over $35.
• Orders under $35 are subject to a flat shipping fee of $6.99.

8. Changes to This Policy:

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of our services after changes have been made constitutes your acceptance of the updated policy.

Contact Us:

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

• Email:@softiehkonline.com
• Phone: +852 2722 5177
• Address: G/Fl, 115 Wing Lok Street, Sheung Wan, Hong Kong