Payment policy
At Softiehkonline, we strive to make your shopping experience as smooth as possible. Below are the details of our payment policy to ensure clarity and security when making a purchase from our store.
1. Accepted Payment Methods
We accept the following payment methods for your convenience:
- Major credit cards, including Visa, MasterCard, and American Express
- PayPal for secure online transactions
2. Currency
All prices displayed on our website are in USD (United States Dollars). Payments will be processed in USD.
3. Payment Processing
- All transactions are securely processed through our payment gateway. We do not store or have access to your credit card information.
- Payment is required at the time of order placement. Orders will not be processed until payment is confirmed.
4. Order Confirmation
Once your payment has been successfully processed, you will receive an order confirmation email containing your order details, including the order number and shipping information.
5. Billing Information
When placing an order, you must provide accurate billing information. This includes your name, address, and payment information. Failure to provide accurate information may result in order delays or cancellations.
6. Security
We prioritize the security of your personal and financial information. Our website uses industry-standard encryption protocols to protect your data during transmission.
7. Shipping Information
- We offer free shipping on all orders over $35.
- For orders under $35, a flat shipping fee of $6.99 applies.
8. Contact Us
If you have any questions regarding our payment policy or need assistance with your order, please feel free to contact us:
- Email: @softiehkonline.com
- Phone: +852 2722 5177
- Address: G/Fl, 115 Wing Lok Street, Sheung Wan, Hong Kong
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