FQA

Welcome to Softiehkonline’s FAQ page! Below are some common questions we receive from our customers. If you can’t find the answer you’re looking for, feel free to contact us.

1. Do you offer free shipping?

Yes, we offer free shipping on all orders over $35. For orders under $35, a flat shipping fee of $6.99 applies.

2. How long does it take to process and ship my order?

We process orders within 1-2 business days. Shipping times vary depending on your location:

• Local orders (Hong Kong): 3-5 business days
• International orders: 7-14 business days

3. How can I track my order?

Once your order has been shipped, you will receive an email with tracking information. You can use the provided tracking number to follow your order's delivery status.

4. What is your return policy?

You may return or exchange eligible items within 30 days of receiving your order, as long as the products are unused, unwashed, and in their original packaging. Please review our Refund Policy for more details.

5. How do I make a return?

To initiate a return, please contact us at [your email] or call +852 2722 5177 with your order details. Our customer service team will provide instructions on how to proceed.

6. Do you ship internationally?

Yes, we ship to a variety of international locations. Please note that international shipping times may vary and customs fees may apply.

7. How can I contact Softiehkonline?

You can reach us through the following methods:

• Email:@softiehkonline.com
• Phone: +852 2722 5177
• Address: G/Fl, 115 Wing Lok Street, Sheung Wan, Hong Kong

8. What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express) as well as PayPal. All transactions are secure and encrypted for your protection.

9. How do I cancel or modify my order?

If you need to cancel or make changes to your order, please contact us as soon as possible at [your email] or +852 2722 5177. We can only make changes before the order has been processed and shipped.