Contact Us

We’re here to help! At Softiehkonline, your satisfaction is our top priority. If you have any questions, concerns, or feedback, feel free to reach out to us through the following channels. Our team is ready to assist you with all inquiries related to our products, orders, or any other service-related matters.

Contact Information:

• Address:
  G/Fl, 115 Wing Lok Street, Sheung Wan, Hong Kong
• Phone:
  +852 2722 5177
• Email:@softiehkonline.com
  

Customer Service Hours:

• Monday to Friday: 9:00 AM – 6:00 PM (HKT)
• Saturday: 10:00 AM – 4:00 PM (HKT)
• Closed on Sundays and public holidays.

Shipping Information:

• Free Shipping: We offer free shipping on all orders over $35.
• Shipping Fee for Orders Under $35: For orders below $35, a shipping fee of $6.99 applies.

How to Reach Us:

If you have questions about your order, shipping, returns, or general inquiries, please feel free to contact us via phone or email. You can also visit our store in person at the above address during business hours.

We aim to respond to all inquiries within 1-2 business days. Thank you for choosing Softiehkonline, and we look forward to assisting you!